Last updated: March 2026 · ADD Individual Solutions Ltd
By accessing or using ScrapeLab ("the Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the Service. The Service is provided by ADD Individual Solutions Ltd, a company registered in Cyprus ("Company", "we", "us", or "our").
ScrapeLab provides a social media data extraction API that allows users to programmatically collect publicly available data from supported platforms including Twitter/X, Instagram, TikTok, LinkedIn, and Facebook. The Service operates on a credit-based billing model. Features, pricing, and supported platforms are subject to change with reasonable notice.
You must register for an account to use the Service. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your API keys and password. You agree not to share credentials with unauthorized third parties. You are responsible for all activity that occurs under your account.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to: (a) scrape data in violation of the target platform's Terms of Service; (b) use the Service to collect personal data without appropriate legal basis; (c) attempt to circumvent rate limits or technical restrictions; (d) resell access to the API without express written permission; (e) use the Service to harass, stalk, or harm any individual; (f) collect data on minors without appropriate consent; (g) violate any applicable local, national, or international law or regulation.
The Service is billed on a monthly subscription basis. Credits are allocated at the start of each billing cycle. Unused credits roll over for up to 12 months from the date of issue. Overages are charged at the rate specified for your plan. All fees are non-refundable except as required by applicable law. You are responsible for all charges incurred under your account, including overage charges. We reserve the right to suspend accounts with unpaid balances.
You are solely responsible for ensuring that your use of data collected via the Service complies with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and any other applicable privacy legislation. You agree to implement appropriate technical and organizational measures to protect any personal data you process. You may not use the Service to build profiles on individuals or engage in surveillance activities.
The Service, its original content, features, and functionality are and will remain the exclusive property of ADD Individual Solutions Ltd. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company. You retain ownership of any data you collect through the Service, subject to any rights of the original data subjects.
We target 99.5% monthly uptime for the API. In the event of downtime exceeding this threshold, affected users may request credit compensation equivalent to the proportion of the month affected. This constitutes your sole remedy for service unavailability. We reserve the right to perform scheduled maintenance with advance notice where reasonably practicable.
To the maximum extent permitted by applicable law, in no event shall ADD Individual Solutions Ltd, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service. Our total liability to you for any claims arising from these Terms shall not exceed the amount you paid us in the three months preceding the claim.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. All provisions which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.
We reserve the right to modify these Terms at any time. We will provide at least 14 days notice before any material changes take effect by emailing registered users. Continued use of the Service after changes constitutes acceptance of the revised Terms.
For any questions about these Terms, please contact us at info@add-individual-solutions.com or by writing to: ADD Individual Solutions Ltd, Pyla, Larnaca, Cyprus.